Non-Discrimination Notice
Sincere Care Agency complies with applicable federal, New York State, and New York City civil rights laws. We do not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, ethnicity, religion or creed, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, marital or partnership status, military or veteran status, immigration or citizenship status, source of lawful income, or any other characteristic protected by law.
This applies to how we accept inquiries, how we assign caregivers, the services we provide, and how we handle complaints.
Services for people with disabilities
We provide free aids and services to people with disabilities so they can communicate effectively with us, including:
- Qualified sign language interpreters
- Written information in other formats, such as large print, audio, or accessible electronic formats
- Assistance completing forms by phone
Language assistance
We provide free language services to people whose primary language is not English, including qualified interpreters and information written in other languages. Our team speaks English, Spanish, Russian, and Haitian Creole, and we can arrange interpretation in additional languages at no cost to you.
To request an interpreter or materials in another language or format, call (929) 383-8960.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (929) 383-8960.
ВНИМАНИЕ: Если вы говорите по-русски, вам доступны бесплатные услуги перевода. Звоните (929) 383-8960.
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (929) 383-8960.
注意：如果您說中文，我們可為您免費提供語言協助服務。請致電 (929) 383-8960。
If you believe we have discriminated against you
File a complaint with us
You can file a grievance directly with Sincere Care Agency. Call (929) 383-8960 and ask to speak with the person responsible for civil rights compliance. You may file in person, by phone, or in writing. We can help you complete a written grievance if you need assistance. Filing a complaint will not affect the services you receive, and we prohibit retaliation against anyone who files one.
File a complaint with the federal government
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- Online: ocrportal.hhs.gov (opens in a new tab)
- By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
- By phone: 1-800-368-1019 (TTY 1-800-537-7697)
- Complaint forms: hhs.gov/ocr/complaints (opens in a new tab)
File a complaint with New York State
New York State Division of Human Rights — dhr.ny.gov/complaint (opens in a new tab), or call 1-888-392-3644.
To report a concern about a licensed home care services agency, contact the New York State Department of Health Home Health Hotline at 1-800-628-5972.
File a complaint with New York City
NYC Commission on Human Rights — call 212-416-0197 or visit nyc.gov/cchr (opens in a new tab).
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